Notessidan - Using Zendesk API to get the tickets into IBM Notes

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Using Zendesk API to get the tickets into IBM Notes

Zendesk is a popular web based support tool and they have a really nice API for storing and getting the ticket data. One reason for exporting the data from Zendesk is if you want to do custom reports not supported by Zendesk, or if you have another support system internally that you want to sync with Zendesk. Or maybe you want to build your own support webpage but still want to use the features of Zendesk.

I managed to create a Notes java agent that can both store a new ticket and fetch all exiting ones, really easy.

This is what my tickets look like in Zendesk, all created from the API

Here is my Notes java agent displaying the result from my tickets stored in Zendesk

This is the email I received from zendesk after creating a new Ticket using the API

Leave a comment below

10 mar 2015 | Link to this post | 0 people like this post

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Are you ussing the zendesk API or you wrote your own?

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